faqs
We offer a range of affordable nail and lash treatments and strictly adhere to sanitation standards. Our tools are sterilized before every use to ensure the highest level of hygiene.
As a full-service nail salon with multiple locations in Jakarta, we offer a variety of services for the whole family, including manicure and pedicure treatments for men and children, as well as lash extensions and lash filler lift treatments.
It is highly recommended that you make an appointment before coming to Soraaya. By making a prior appointment, we can prepare for your treatment and provide you with our best service, saving you time by avoiding waiting for your turn.
We will hold your appointment for 15 minutes after the scheduled time. If you arrive later than that, we may have to consider it as a walk-in.
The duration and cost of your design will depend on the level of the nail technician, the intricacy of your design, and the number of fingers you want decorated. If you're having trouble determining the cost of your design, please give us a call, and our front desk staff will be happy to assist you.
The length of time required for your appointment will depend on the desired service and the complexity of your chosen nail art design. Most appointments take around an hour, with a minimum of 2 hours for gel enhancements. Please notify our front desk if you require gel polish removal, which will add an extra 30 minutes to your appointment time.
Yes! We offer a lifetime membership program that includes a mani-pedi kit and a 10% discount on every treatment at Soraaya. Members also receive a complimentary birthday treatment in their birthday month.
Yes, you can bring your own nail toolkit, however, we request that you ensure your toolkit is thoroughly sterilized and cleaned both before and after the procedure.
Yes, we encourage healthy habits for children at an early age. We offer Kids manicure and pedicure services where they can choose from multiple colors and nail stickers.
Men are welcome to get a mani-pedi at our studio, whether they prefer just pampering without polish or full-on nail art.
Unlike regular nail polish that starts chipping after a week, a gel manicure typically lasts up to 3-4 weeks without damage or chipping, with proper cuticle work and full preparation.
To maximize the lifespan of your manicure, avoid exposing your nails to water for an extended period of time. In the event of any damage, please do not pick at your manicure, but contact Soraaya for repair within the warranty period.
Professional help is required for the removal of gel nail polish. Gel nail polish is best removed at the salon to prevent harm to the nail bed.
Yes, you certainly can. Artificial nail applications have a 90 percent success rate in stopping nail-biting and picking habits.
If you prefer a natural look, a well-polished gel manicure is the perfect choice. If you desire extra length or a bit of pizzazz, artificial nails are the way to go. Either way, we will transform your nails beautifully into the shape that best suits you.
If your gel polish or extension chips within 10 days (for members) or 7 days (for non-members) of your service, please contact us to schedule an appointment for a complimentary repair. At Soraaya, we aim to ensure your complete satisfaction with your experience.
Lash extensions enhance your natural lashes in curl, thickness, and length. Our lash artists apply extensions to each of your natural lashes. Soraaya provides four types of lash extensions: Classic, Hybrid, Russian Volume, and Mega Volume.
Lash extensions typically last around four weeks, but to maintain the glam look, we recommend getting a refill every two to three weeks.
Lash application usually takes between 1.5 and 2.5 hours depending on the lash set.
To maintain your lash extensions, it is recommended to get a fill every two to three weeks. Our natural lashes go through a lash cycle in which they constantly shed and regrow with the applied extensions.
When applied properly, eyelash extensions do not damage the eyes or natural lashes. Our lash artists are trained with the latest techniques and safety procedures to ensure the health of your lashes.
After getting your lashes done, avoid getting them wet for at least 24-48 hours. Do not use oil-based products around the eyes as the glue will deteriorate and cause the extensions to shed quicker.
To ensure the best retention for your extensions, we recommend avoiding the use of makeup around the eyes. Using face makeup is okay, just make sure to use an oil-free cleanser to remove the makeup. The use of mascara is prohibited as it can clump the extensions together and damage the natural lashes.
It is best to wait 6-8 weeks so that the lashes are smooth enough to allow for correct bonding. On very lifted/kinked lashes, it can be difficult to get them to bond well and last properly.
If you experience excessive lash fallout within 5 days (for members) and 3 days (for non-members), please call and make an appointment to have your lashes redone at no cost to you. Keep in mind that the warranty only covers excessive fallout, not styling.
inLei Lash Filler Lift is a product made in Italy that is of the highest quality and provides natural lashes with beautiful curl and nourishment. It is the only product in the world that has been clinically tested for its effectiveness in thickening hair, with an average increase of 24% in just three sessions.
As a full-service nail salon with multiple locations in Jakarta, we offer a variety of services for the whole family, including manicure and pedicure treatments for men and children, as well as lash extensions and lash filler lift treatments.
The entire treatment takes about an hour to an hour and a half. During this time, your lashes are lifted and tinted to enhance their appearance. Often, you won’t even need mascara after a lash lift!
An InLei Lash Filler treatment lasts as long as the natural lash cycle, which varies from person to person. It is advisable to repeat the treatment every 3-5 weeks to ensure that your lashes look their best at all times.
Lash lifts do not cause damage if done correctly. At each visit, we will analyze your natural lashes to choose the appropriate processing time and curl shape for beautiful results. Be mindful of excessive rubbing, as this can cause the lashes to break. Keeping them nourished will help prevent breakage.
It is critical to keep your lashes dry for 24 hours after your appointment to maintain the curl of the lashes. Avoid any moisture, such as steam, sweat, water, swimming, and hot tubs. Exposing the lashes to moisture prior to 24 hours can relax the curl and lessen the life of the lift. Avoid oil and lash serums for 48 hours to ensure the best results.